Customer Service

Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

SHIPPING TIMES AND COSTS
  • Standard shipping within 2 to 4 business days
  • Expedited delivery options also available. 1-3 business days
  • See the delivery FAQs for details on shipping methods, costs and delivery times
PAYMENT METHODS

Crystalia accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • Shella features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.
EXCHANGES, RETURNS AND REFUNDS
  • We have 100% customer satisfaction money back guarantee.
  • All products are returnable within 20 days of the item's delivery.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.  
  • Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.
  • See conditions and procedure in our return FAQs
Pre-loader