Return Policy

RETURNS

We have a 100% customer satisfaction guarantee.

All products are returnable within 20 days of the item's delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it.  

Once return approval has been received, products must be returned within 14 days.

SHIPPING FOR RETURNS

Please email us at sales@crystaliausa.com BEFORE sending in your return.

To return your product, you should mail your product to:
CRYSTALIA LLC
2421 S. Susan St., STE V Santa Ana, CA 92704, UNITED STATES  

You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund.  

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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