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Customer Service

Should you require information or help, please contact us by email or by phone and we will be happy to assist you.

SHIPPING TIMES AND COSTS
  • Standard shipping within 2 to 4 business days
  • Expedited delivery options also available. 1-3 business days
  • See the delivery FAQs for details on shipping methods, costs and delivery times

PAYMENT METHODS

Crystalia accepts the following payment methods:

  • Credit Card: Visa, MasterCard, Discover, American Express, JCB, Visa Electron. The total will be charged to your card when the order is shipped.
  • Crystalia features a Fast Checkout option, allowing you to securely save your credit card details so that you don't have to re-enter them for future purchases.
  • PayPal: Shop easily online without having to enter your credit card details on the website.Your account will be charged once the order is completed. To register for a PayPal account, visit the website paypal.com.

EXCHANGES, RETURNS AND REFUNDS
  • We have 100% customer satisfaction money back guarantee.
  • All products are returnable within 30 days of the item's delivery.
  • To be eligible for a return, your item must be unused and in the same condition that you received it.  
  • Customer is responsible for shipping charges when making returns and shipping/handling fees of original purchase is non-refundable.
  • See conditions and procedure in our return FAQs

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    Have a question? You may find an answer in our FAQs.
    But you can also contact us:

    Customer Services

    Call Us: 201-723-5118

    Mon-Fri: 9:00 am - 6:00 pm PST

    Send us an email

    INCREDIBLE CUSTOMER SERVICE

    Our team is available 24/7 through email with an average response time of under 60 minutes.

    SHIPPING

    Free Shipping on all orders with no minimum purchase price obligation! That is the way it should be.

    RETURN POLICY

    Hassle-free returns. You can return any item purchased on CRYSTALIA within 30 days of the delivery date. No questions asked! 

    PAYMENTS
    Accepts the following payment methods:

    Credit Card: Visa, MasterCard, Maestro, American Express. The total will be charged to your card when the order is shipped.

    PayPal: Shop easily online without having to enter your credit card details on the website.

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    Shipping

    • Standard shipping within 2 to 4 business days
    • Expedited delivery options also available. 1-3 business days
    • See the delivery FAQs for details on shipping methods, costs and delivery times

                                                                                                                                                                                

      Returns And Exchanges

      • We have 100% customer satisfaction money back guarantee.
      • All products are returnable within 30 days of the item's delivery.
      • To be eligible for a return, your item must be unused and in the same condition that you received it.
      • See conditions and procedure in our return FAQs

      WISHLIST AND COMPARE

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